Legal
Cancellation & Refunds Policy
1. Order cancellations
Because most of our pieces are one of one and go into processing as soon as payment is confirmed, we aren't able to accept a cancellation once an order has been placed. Please take a moment on the product page and at checkout before you pay - if you're unsure about a colourway, fabric, or fit, message us on WhatsApp first and we're happy to help you decide.
2. Damaged or defective items
If your order arrives damaged, defective, or not what you ordered, let us know within 24 hours of delivery at support@melmory.in or WhatsApp +91 73058 57333.
An unedited, continuous unboxing video is required for every damage or defect claim - starting from the sealed, unopened parcel through to the item being fully unwrapped. Claims without this video cannot be processed, as it's our only way to verify the condition the piece left us in versus what happens after.
Once we've reviewed the video and photos, we'll offer a replacement (if the piece is unique, a refund) at no cost to you.
3. Non-eligible items
The following are not eligible for return, replacement, or refund:
- Any saree that has been worn, washed, altered, or has had its blouse piece cut
- Items returned without their original tags, packaging, or accompanying blouse piece
- Pieces bought during a sale, clearance, or festival collection marked “final sale”
- Customised or made-to-request pieces
- A claim raised after the 24-hour damage/defect window, or without an unboxing video
4. Return shipping
Where a return is approved for a reason on our end (damaged, defective, or wrong item shipped), we arrange and cover the return pickup. For any other approved return, return shipping is the customer's responsibility - please ship it back through a trackable courier, as we can't process a return for a parcel that doesn't reach us.
5. Refund process & timeline
Once your returned piece reaches us and passes a quality check, we process the refund to your original payment method via Razorpay within 7-10 business days. Depending on your bank, it can take a few additional days to reflect in your statement after we've issued it. You'll get a confirmation by email once the refund is on its way.
6. Contact
For anything about a cancellation, damage claim, or refund, write to support@melmory.in or WhatsApp +91 73058 57333. See also our Shipping Policy and Terms and Conditions.